ONE CLUB PRIVACY POLICY

Version: 2026-10-03-v1.0
Effective date: 3 October 2026
Operator: ONE CLUB, operated from Western Australia, Australia.

1. Purpose of this Privacy Policy

This Privacy Policy explains how ONE CLUB collects, holds, uses, discloses and protects personal information in connection with the ONE CLUB supporter community and related services.

ONE CLUB aims to handle personal information consistently with applicable Australian privacy law, including the Australian Privacy Principles where they apply. This Policy should be read with the ONE CLUB Terms of Use and Community Rules.

2. Information we may collect

Depending on the features you use, ONE CLUB may collect or hold:

• your full name;
• email address;
• date of birth and age eligibility information;
• country and supporter profile information;
• group membership, group-admin role and invite/join-request information;
• tag lines and profile preferences;
• messages, video reactions, uploads, polls, votes and other User Content;
• reports, moderation evidence, safety complaints and appeals;
• support requests and feedback;
• subscription status, product entitlements and transaction references;
• technical information such as browser/device information, session identifiers, device credentials, authentication events, IP-related security information where available to service providers, and diagnostic logs;
• app preferences, notification preferences, accessibility settings and no-spoiler settings;
• usage and activity information reasonably necessary to operate, secure and improve the Service; and
• information you voluntarily provide when contacting ONE CLUB.

ONE CLUB does not need and does not ask members to post sensitive personal information in supporter chat. Please do not submit health records, financial account credentials, passwords, official identity documents or other highly sensitive information unless specifically requested for a lawful and necessary purpose.

3. How information is collected

We may collect information directly from you when you register, authenticate, create or join a group, post content, record a video, vote in a poll, submit a report, contact support, manage settings or purchase membership.

We may also receive technical or transaction information from service providers that support authentication, cloud hosting, email delivery, payments, security, content delivery or similar functions.

4. Why we use personal information

ONE CLUB may use personal information to:

• create and authenticate accounts;
• enforce the 18+ eligibility requirement;
• operate groups, World Groups, chat, video, polls and matchday features;
• administer Free and paid membership entitlements;
• deliver invites, join requests and group-management functions;
• provide support and respond to member requests;
• investigate reports, safety concerns, abuse, fraud and Terms breaches;
• protect account and platform security;
• display member identity inside the relevant group or permitted community surface;
• maintain service reliability and diagnose problems;
• communicate service, legal, security or membership information;
• process subscriptions and account entitlements;
• improve and test ONE CLUB features;
• comply with law and lawful requests; and
• establish, exercise or defend legal rights.

We will not use private room content for an unrelated purpose merely because it is technically accessible to the Service.

5. Legal acceptance records

When you accept the Terms of Use, Privacy Policy and Community Rules, ONE CLUB may record the version accepted and the date/time of acceptance in account metadata or other service records. This helps ONE CLUB demonstrate which legal terms applied to an account at a particular time.

6. User Content and private groups

Messages and videos in private groups are visible to the members of that group and may be accessible to ONE CLUB where reasonably necessary for technical support, moderation, safety, security, investigation or legal compliance.

A private group is not a guarantee of confidentiality. Other members can copy or capture content outside ONE CLUB's control.

7. Reports and moderation information

Reports and moderation records may include category, description, relevant message evidence, surrounding context, timestamps, group identifiers, account identifiers and action history.

Reporter identity is not deliberately exposed to the reported Member Admin through ordinary group tools. ONE CLUB may disclose information where required by law, necessary to address a serious safety risk, or reasonably necessary for a fair and lawful investigation.

8. Automated and semi-automated moderation decisions

ONE CLUB may use rules-based systems to support safety and moderation. For example, where more than the required proportion of eligible group members independently report a Member Admin, the system may automatically suspend that admin's powers pending ONE CLUB review.

Such automated action is a temporary safety control, not a final finding of misconduct. ONE CLUB retains human review and may restore, modify or confirm the action.

Where applicable privacy law requires additional disclosure about significant automated decisions, ONE CLUB will provide that information in this Policy or at the point of collection.

9. Subscription and payment information

Where paid membership is offered, payments may be handled by a third-party payment processor or app platform. ONE CLUB may receive transaction identifiers, subscription status, currency, payment outcome, renewal status and other information needed to administer membership.

ONE CLUB does not intend to store full payment-card numbers itself where payments are processed by a specialised payment provider.

10. Service providers

ONE CLUB may use service providers for cloud hosting, databases, authentication, email delivery, content delivery, security, payments, analytics, customer support and other technical functions.

Those providers may process information on ONE CLUB's behalf or under their own terms for limited operational purposes. We seek to use reputable providers and to limit disclosure to information reasonably necessary for the relevant service.

11. Overseas processing and cross-border disclosure

ONE CLUB's primary app infrastructure may be hosted in Australia, but global content-delivery, security, email, authentication, payment or other providers may process information in other countries.

Where applicable law requires disclosure of likely overseas locations, ONE CLUB will identify them where practicable as our provider arrangements become finalised. Overseas recipients may be subject to laws that differ from Australian law.

12. Advertising and partners

ONE CLUB may display advertising or partner content. We do not sell member chat content or private videos to advertisers.

If ONE CLUB later introduces advertising that uses personal information for targeting beyond ordinary contextual placement, we will update this Policy and obtain any consent required by law.

13. Direct marketing

ONE CLUB may send members information about ONE CLUB features, membership or important community developments where permitted by law.

Where a communication is marketing and an unsubscribe mechanism is legally required, ONE CLUB will provide one. Service, security, legal and account messages may still be sent where necessary even if you opt out of marketing.

14. Local storage, cookies and device credentials

ONE CLUB may use browser local storage, cookies or similar device storage to maintain sessions, remember preferences, support quick-entry features, protect security and improve reliability.

Some authentication information may remain on your device until you sign out, remove the app/site data or the credentials expire. You should protect access to your device.

15. Security

ONE CLUB uses reasonable technical and organisational measures appropriate to the Service, which may include authenticated sessions, access controls, encrypted network connections, restricted database access, security logging and role-based permissions.

No internet service can promise absolute security. If ONE CLUB becomes aware of a data breach that triggers legal notification obligations, we will respond in accordance with applicable law.

16. Data quality

You should keep your account details reasonably accurate. ONE CLUB may correct obvious errors or ask you to update information where needed to operate the Service or verify eligibility.

17. Access and correction

You may request access to personal information ONE CLUB holds about you or ask for inaccurate information to be corrected, subject to applicable legal exceptions.

Requests can be made through the in-app Contact & Support process. ONE CLUB may need to verify your identity before providing account information.

18. Account deletion and retention

You may request account closure or deletion where available. Some information may need to be retained for a reasonable period for security, fraud prevention, backups, moderation history, billing, legal obligations, dispute resolution or the establishment, exercise or defence of legal claims.

Deletion from ONE CLUB cannot delete copies another member has already made outside the Service.

19. Safety-related retention

Where content is connected with a serious report, threat, suspected illegal conduct or safety investigation, ONE CLUB may retain relevant records for longer than ordinary chat data where reasonably necessary and lawful.

20. Children

ONE CLUB is an 18+ service. We do not knowingly offer accounts to children. If we reasonably believe an account belongs to a person under 18, we may suspend the account and take steps appropriate to remove or protect the information.

21. Law enforcement and legal disclosure

ONE CLUB may disclose information where required by law, court order or valid legal process, or where reasonably necessary and lawful to address serious threats, fraud, abuse or safety incidents.

22. Business transfers

If ONE CLUB is sold, merged, restructured or transferred, personal information may form part of the transferred business assets, subject to applicable law and appropriate confidentiality and privacy protections.

23. Changes to this Privacy Policy

We may update this Policy when our features, providers, law or information practices change. The current version and effective date will be displayed in the Service.

Where a change materially affects how personal information is used, ONE CLUB will provide notice and seek renewed consent where required by law.

24. Privacy complaints

If you believe ONE CLUB has mishandled your personal information, contact ONE CLUB through the in-app Contact & Support process with enough detail for us to investigate.

We will aim to respond within a reasonable period. Where Australian privacy law provides a right to complain to a regulator, nothing in this Policy removes that right.

25. Contact

Privacy questions, access/correction requests and privacy complaints can be submitted through the ONE CLUB in-app Contact & Support channel. Additional business contact details may be published before or at commercial launch.