ONE CLUB TERMS OF USE AND MEMBERSHIP TERMS

Version: 2026-10-21-v201
Effective date: 3 October 2026
Operator: ONE CLUB, operated from Western Australia, Australia.

1. About these Terms

These Terms of Use and Membership Terms (Terms) form a legally binding agreement between you and the operator of ONE CLUB (ONE CLUB, we, us or our) when you create, access or use the ONE CLUB website, progressive web app, mobile experience, private supporter groups, Worldwide Groups, matchday features, chat, polls, video reactions, reports, support tools, membership features, promotions or any related service (together, the Service).

By creating an account and ticking the acceptance box, you agree to be bound by these Terms. The current Terms remain available from your ONE CLUB Profile while you use the Service. If you do not agree, do not create or use an account.

These Terms must be read with the ONE CLUB Privacy Policy and Community Rules. If there is a conflict, mandatory law prevails. Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded or restricted.

2. ONE CLUB is an independent supporter community

ONE CLUB is an independent supporter community created for Tottenham supporters. ONE CLUB is not Tottenham Hotspur Football Club, is not an official club product, and is not affiliated with, sponsored by, approved by or endorsed by Tottenham Hotspur Football Club, the Premier League, UEFA, FIFA, any broadcaster, any competition organiser, any player, any sponsor or any other football organisation unless ONE CLUB expressly states otherwise in writing.

References to clubs, competitions, players, fixtures, scores, statistics, news or other football matters are descriptive and informational. All third-party names, trademarks, logos, photographs, footage and other rights remain the property of their respective owners.

3. Eligibility and 18+ rule

The Service is strictly for people aged 18 or over. You must provide your genuine date of birth and must not create an account if you are under 18.

You promise that the information you provide about your age is accurate. We may suspend, restrict or close an account where we reasonably believe the account holder is under 18 or has misrepresented age information. Where reasonably necessary for safety or legal compliance, we may ask for further age or identity verification.

4. Account registration and real identity

You must use your real first name and surname unless ONE CLUB expressly permits another naming format. You must provide accurate account information and keep it reasonably current.

You may not impersonate another person, create deceptive duplicate accounts, create accounts for another person without authority, or use another member's account. ONE CLUB may merge, disable or remove duplicate, fraudulent or misleading accounts.

Your email address is used for authentication and account recovery. You are responsible for maintaining access to your email account and any device used for ONE CLUB.

5. Account security and 4-digit device code

ONE CLUB may offer email sign-in links, device credentials and a 4-digit device code for convenience. You are responsible for keeping your device and access credentials secure and for not sharing your code with another person.

If you suspect unauthorised access, you should sign out where possible and contact ONE CLUB promptly. We may invalidate sessions, disable quick-entry credentials, require re-authentication or take other security measures where we reasonably consider them necessary.

No online service can guarantee absolute security. You should not use ONE CLUB to store secrets, passwords, payment-card details or highly sensitive information that is unnecessary for supporter discussion.

6. Free accounts, paid membership and feature access

ONE CLUB may offer Free access, paid membership, promotional access, promotional access or other access levels. Features available to each level may differ and may change over time.

A Free account does not guarantee permanent access to any particular feature. Paid membership does not create ownership of the Service, a group, any feature, any data feed, any promotional placement or any intellectual property.

ONE CLUB may introduce, modify, remove, trial, limit or retire features where reasonably necessary for product development, safety, technical operation, commercial viability or legal compliance, subject to applicable consumer law and any rights attached to a paid subscription.

7. Free membership

ONE CLUB is currently free to join and use. No payment card, trial subscription or automatic renewal is required. Accounts must be confirmed by email and meet the age and Community Rules requirements.

8. Small supporter groups

Every ONE CLUB group has a maximum of 20 members, including its group admin. You can belong to one group at a time. The Welcome Group is open for eligible members to join instantly while there is space. You can also join another available group, or create your own and invite your friends. Group admins manage invitations for their groups. Capacity, account verification and safety restrictions still apply.

9. Service development and feedback

ONE CLUB may improve or change features for technical, safety or operational reasons. Voluntary feedback may be used to improve the service. ONE CLUB does not require a payment card or start a paid subscription when you join.

10. Private groups are not guaranteed confidential spaces

ONE CLUB supports private or invitation-based supporter groups. A private group limits access within the Service, but it does not create legal confidentiality between group members.

Other members can see, remember, photograph, screen-record, quote, copy or share what they receive. ONE CLUB cannot guarantee that another member will keep a message, image, poll response or video private.

Do not post information you could not tolerate another group member seeing or preserving. ONE CLUB may access or preserve group content where reasonably necessary for support, moderation, safety, security, investigation, legal compliance or enforcement of these Terms.

11. Worldwide Groups and group discovery

Groups that meet ONE CLUB's discovery rules may be visible in Worldwide Groups or similar discovery surfaces. Group names, country, tag line, activity indicators, member counts and other non-sensitive summary information may be shown to eligible members.

ONE CLUB may change discovery, ranking and eligibility rules to improve safety, relevance or operation. A listing position is not guaranteed and does not create a right to traffic, members or visibility.

12. Group size and membership

ONE CLUB may set a maximum number of members per group. The current technical maximum may change over time.

ONE CLUB may prevent joins, invites or requests where a group is full, suspended, under review, technically unavailable or otherwise ineligible. Group membership can end if a member leaves, is removed, is suspended, is banned or the group is closed.

13. Member Admins are community moderators, not ONE CLUB agents

A Member Admin is a member given additional group-management tools. A Member Admin is not an employee, officer, partner, franchisee, representative or legal agent of ONE CLUB and has no authority to bind ONE CLUB, enter contracts for ONE CLUB, make warranties on our behalf or speak as our official representative unless expressly authorised in writing.

Member Admins must use moderation tools fairly, lawfully and consistently with these Terms and the Community Rules. ONE CLUB may review, restrict, suspend or remove Member Admin powers where necessary.

14. Admin accountability and reports against Member Admins

Members may be able to report a Member Admin for serious conduct. ONE CLUB may use report thresholds, evidence tools and automated or semi-automated safeguards to temporarily suspend admin powers pending review.

A threshold action is a safety measure, not a legal finding that misconduct occurred. ONE CLUB may restore an admin, close a report, remove an admin, appoint a replacement, preserve evidence or take other proportionate action after review.

Reporter identity will be protected within the Service to the extent reasonably practical, but confidentiality cannot be guaranteed where disclosure is required by law, necessary to address an immediate safety risk, necessary for procedural fairness, or reasonably required to investigate serious misconduct.

15. Your responsibility for your content and conduct

You are responsible for everything you submit, send, upload, record, display, share or communicate through ONE CLUB, including text, usernames, group names, tag lines, images, video, audio, links, reports, poll responses, reactions and support messages (User Content).

You must have the rights and permissions needed to submit User Content. You must not assume that ONE CLUB's technical ability to accept content means the content is lawful or permitted.

16. Prohibited content and conduct

You must not use ONE CLUB to create, upload, send, request, encourage or distribute content or conduct that is unlawful, threatening, harassing, abusive, defamatory, fraudulent, deceptive, sexually exploitative, hateful, discriminatory, privacy-invasive, violent, extremist, malicious, infringing, spammy or otherwise prohibited by the Community Rules.

Without limitation, you must not:

• make credible threats of violence or encourage violence;
• target a person with bullying, intimidation, stalking or repeated unwanted contact;
• attack people based on race, ethnicity, nationality, religion, sex, sexual orientation, disability or another protected attribute;
• publish another person's private contact, identity, location, financial, health or security information without lawful authority;
• impersonate another person or misrepresent an official role;
• knowingly publish defamatory falsehoods or fabricate allegations as facts;
• post illegal sexual content, child sexual exploitation material, image-based abuse or intimate material without consent;
• upload malware, malicious code, credential-stealing links or scams;
• use automated scraping, bots or bulk messaging without permission;
• infringe copyright, trade marks, privacy, publicity or other legal rights;
• evade a suspension, ban, group restriction or safety control;
• manipulate reporting systems, polls, group activity metrics or membership systems; or
• use ONE CLUB for unlawful commercial solicitation or deceptive promotions.

17. Football debate, opinions and defamation

Football discussion can be passionate. Members may criticise performances, tactics, decisions, clubs, players, managers, referees and other public matters, but members remain responsible for complying with applicable defamation, harassment and other laws.

Calling something an opinion does not automatically make it lawful. Do not present invented criminal, sexual, financial, medical or other serious allegations about identifiable people as fact.

ONE CLUB is not responsible for verifying every statement made by members and does not endorse a statement merely because it appears within the Service.

18. Video reactions, recordings and people appearing in videos

You must only upload or share a video or audio recording where you have the right to do so. You are responsible for obtaining any consent required from people who are clearly featured or recorded.

Do not secretly record private conversations where doing so is unlawful. Do not upload intimate, exploitative, humiliating or privacy-invasive footage. Do not use video features to harass, threaten or expose another person.

ONE CLUB may transcode, compress, resize, generate technical thumbnails or otherwise technically process video to operate the Service.

19. Licence you give ONE CLUB for User Content

You retain ownership of intellectual property you lawfully own in your User Content.

You grant ONE CLUB a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically modify, transcode, cache, display and transmit your User Content solely as reasonably necessary to operate, secure, moderate, support, back up and provide the Service, and to comply with law.

Where you deliberately submit public-facing promotional material, feedback or content to a public ONE CLUB surface, this licence also permits ONE CLUB to display that material on the relevant public or promotional surface. ONE CLUB does not obtain ownership of your User Content merely because you upload it.

To the extent permitted by law, you consent to technical acts reasonably necessary to deliver the Service, such as formatting, cropping or compression, where those acts might otherwise affect moral rights.

20. Removal, moderation and preservation of User Content

ONE CLUB does not promise to pre-screen every message or video. We may use member reports, human review, automated signals and technical controls to identify or respond to potentially harmful or prohibited activity.

We may remove, restrict, hide, preserve, quarantine or disable access to User Content where we reasonably consider this necessary for safety, legal compliance, intellectual-property protection, security, technical integrity, investigation or enforcement.

The fact that we have not removed content does not mean we approve it or accept responsibility for it.

21. Reports, evidence and complaints

Members may use reporting tools to report other members, Member Admins, content or conduct. Reports must be made honestly and must not be weaponised to harass another member.

ONE CLUB may preserve report details, selected message evidence, relevant context and technical records for investigation, appeals, safety or legal purposes. Evidence snapshots may remain in moderation records even if the original message is later deleted, where reasonably necessary.

Submitting a report does not guarantee a particular outcome. ONE CLUB may determine that no action, a warning, temporary restriction, admin suspension, content removal, account suspension, ban, referral or another response is appropriate.

22. Serious safety issues and emergencies

ONE CLUB is not an emergency service and reports are not guaranteed to be monitored continuously or in real time.

If you or someone else is in immediate danger, contact local emergency services or an appropriate authority directly. ONE CLUB may report credible threats, suspected exploitation, serious illegal activity or imminent safety risks to authorities where permitted or required by law.

23. Suspension, restrictions and termination

ONE CLUB may warn, mute, restrict, suspend or terminate an account or feature access where we reasonably believe a member has breached these Terms, created a safety risk, engaged in fraud, abused the Service, evaded enforcement, infringed rights, compromised security or exposed ONE CLUB or others to legal or technical risk.

Serious conduct may result in immediate action without a prior warning. Where practical and appropriate, ONE CLUB may provide a reason and a way to seek review.

We may also close inactive, duplicate or technically corrupted accounts after reasonable steps appropriate to the circumstances.

24. Appeals and review

Where ONE CLUB provides an appeal or review process, you must use it honestly and provide relevant information. An appeal does not automatically reverse an enforcement action.

ONE CLUB may prioritise urgent safety issues and may limit repetitive, abusive or bad-faith appeals.

25. Matchday features and no-spoiler settings

ONE CLUB may provide countdowns, team sheets, matchday state, polls, live interactions, half-time or full-time experiences, fixture information and related features.

Matchday behaviour depends on third-party data, device time, service availability and configuration. Information may arrive late, be corrected, be unavailable or be wrong. No-spoiler settings and notification preferences reduce certain risks but cannot guarantee that you will never see a score, result, comment or other match information before you intend to.

26. Fixtures, scores, tables, team sheets, injuries and news

Football data, news, tables, fixtures, team sheets, injuries, suspensions, broadcast information and similar material may come from third-party feeds, public sources, publishers or manual updates.

ONE CLUB does not warrant that football information is complete, official, current, error-free or suitable for betting, travel, ticketing or other consequential decisions. Always verify important fixture, ticket, travel and broadcast information with an official or authoritative source.

27. Polls, votes and community results

ONE CLUB polls and community responses reflect participating users and are not scientific surveys. Results may be affected by small sample sizes, user behaviour, connectivity, eligibility rules or technical errors.

Poll outcomes do not represent ONE CLUB's own opinion and should not be treated as a factual determination about a person or event.

28. ONE CLUB Command Centre and platform broadcasts

ONE CLUB may use central administrative tools, including the ONE CLUB Command Centre, to send platform notices, matchday interactions, polls, safety notices, service announcements, promotions or other content across one or more groups.

Only authorised ONE CLUB operators may use central platform controls. A platform message may appear inside a group without being written by that group's Member Admin.

29. Advertising, sponsorship and commercial partners

ONE CLUB may display advertising, sponsored content, partner messages, promotions or commercial offers. Where required by law or appropriate to avoid confusion, commercial content will be identified as advertising, sponsored or promotional.

The appearance of an advertisement does not by itself mean ONE CLUB guarantees, recommends or assumes responsibility for the advertiser, product, service, availability, quality, legality or claims made by the advertiser.

Advertisers and partners are responsible for their own representations and legal obligations. Members should exercise normal care before purchasing from a third party.

30. Third-party links, platforms and services

ONE CLUB may link to or integrate third-party websites, music services, news sites, data providers, payment providers, authentication providers, cloud services or other platforms.

Third-party services are controlled by their own operators and may have separate terms, privacy practices, outages, fees, regional restrictions or security risks. ONE CLUB is not responsible for a third party merely because the Service links to or uses that provider.

31. Intellectual property belonging to ONE CLUB

The ONE CLUB name, OC branding, software, source code, layouts, designs, original graphics, databases, product concepts, interfaces, written material and other material created by or for ONE CLUB are protected by intellectual-property laws to the extent applicable.

Except as permitted by law or expressly authorised, you must not copy, reproduce, sell, sublicense, scrape, reverse engineer, circumvent access controls, clone or commercially exploit ONE CLUB technology, branding or proprietary material.

You may share ordinary screenshots for genuine personal supporter discussion provided you do not falsely claim ownership, reveal private information, facilitate abuse or use ONE CLUB intellectual property to operate a competing or deceptive service.

32. Copyright and intellectual-property complaints

If you believe content on ONE CLUB infringes your copyright, trade mark or other rights, contact ONE CLUB through the support channel with enough information to identify the material, explain your rights and allow us to assess the complaint.

ONE CLUB may remove or restrict disputed material while reviewing a credible complaint. Repeated or serious infringement may result in account restrictions or termination.

You must not submit knowingly false intellectual-property complaints.

33. Privacy and personal information

Our handling of personal information is described in the ONE CLUB Privacy Policy. By using the Service, you acknowledge that the Service necessarily processes account and operational information to provide authentication, groups, chat, moderation, safety, support and other features.

Where consent is legally required for a specific use, these Terms do not replace that consent.

34. Service availability, maintenance and outages

ONE CLUB aims to provide a reliable service but does not promise uninterrupted or error-free availability. Maintenance, internet failures, cloud-provider problems, device compatibility, browser changes, third-party outages, security events, capacity limits or other events may interrupt the Service.

We may perform maintenance or deploy urgent security fixes without advance notice where reasonably necessary.

35. Device and browser compatibility

ONE CLUB may not work identically on every device, browser, operating system, network or accessibility configuration. You are responsible for keeping your device and browser reasonably current and for using supported access methods.

We may stop supporting outdated or insecure environments where reasonably necessary.

36. Security, malicious activity and testing

You must not probe, scan, attack, overload, interfere with or attempt to gain unauthorised access to ONE CLUB, another user's account, databases, APIs, authentication systems or infrastructure.

Good-faith security concerns should be reported privately through ONE CLUB support. Do not publicly disclose an exploitable vulnerability before ONE CLUB has had a reasonable opportunity to investigate and remediate it.

37. No resale or unauthorised commercial use

Unless ONE CLUB agrees in writing, you may not resell access, sell group membership, charge people for access to ONE CLUB features, commercially harvest member information, run unauthorised promotions, or use the Service primarily to advertise unrelated products or services.

Member Admin status does not give a right to monetise a group using ONE CLUB infrastructure without permission.

38. No reliance for betting, financial or professional decisions

ONE CLUB is a supporter community and entertainment/information service. It does not provide betting, financial, legal, medical, tax or other professional advice.

Do not place bets, incur travel costs, purchase tickets, enter contracts or make other significant decisions solely because of a ONE CLUB message, poll, prediction, fixture or data display.

39. Consumer guarantees and rights that cannot be excluded

Nothing in these Terms is intended to exclude, restrict or modify any guarantee, right, remedy or liability that cannot legally be excluded, including rights that may apply under the Australian Consumer Law.

Where the law permits a remedy or liability to be limited, any limitation in these Terms applies only to the maximum extent permitted by law and only where it is fair and enforceable in the circumstances.

40. Liability for member and third-party conduct

To the maximum extent permitted by law, ONE CLUB is not responsible for loss caused by the independent acts or omissions of members, Member Admins, advertisers, publishers or other third parties where ONE CLUB did not cause or legally assume responsibility for that conduct.

This includes another member copying a private message, making an unlawful statement, breaching confidence, infringing rights, engaging in a scam or behaving offensively. This clause does not remove any duty or liability that the law imposes on ONE CLUB itself.

41. Indirect and consequential loss

To the maximum extent permitted by law, ONE CLUB is not liable for indirect, special or consequential loss that was not reasonably foreseeable or was not caused by a breach for which ONE CLUB is legally responsible.

Any exclusion in this clause is subject to mandatory consumer law and does not apply where exclusion would be unlawful or unfair.

42. Member indemnity for your unlawful conduct

To the extent permitted by law, you are responsible for reasonable loss, liability, damage and third-party claims suffered by ONE CLUB to the extent caused by your unlawful User Content, fraud, deliberate misuse, infringement of another person's rights, or material breach of these Terms.

This is not an unlimited indemnity. It applies only to the extent the relevant loss was actually caused by your conduct and only to the extent the clause is lawful and enforceable.

43. Cooperation with lawful requests and authorities

ONE CLUB may preserve or disclose information where reasonably necessary to comply with a valid legal process, court order, regulatory obligation, law-enforcement request, safety obligation or other lawful requirement.

Where permitted and appropriate, we may challenge requests that appear invalid, excessive or inconsistent with law. We are not required to notify a member where law prohibits notification or where notification would create a material safety or investigation risk.

44. Account closure and data after termination

Closing or terminating an account may stop normal account access, but some information may be retained for a reasonable period where required for billing, fraud prevention, backups, dispute resolution, safety, moderation history, legal obligations, enforcement or the establishment, exercise or defence of legal claims.

Content already seen or copied by other members cannot necessarily be recalled from those members.

45. Changes to ONE CLUB

ONE CLUB may improve, redesign, replace or discontinue features. We will take reasonable account of paid-member rights and mandatory consumer law when making material changes to a paid service.

A feature being shown in a test build, roadmap, promotional statement or preview does not guarantee permanent release unless ONE CLUB expressly contracts otherwise.

46. Changes to these Terms

We may update these Terms for legal, safety, product, technical or commercial reasons. The current version and effective date will be displayed in the Service.

For material changes, ONE CLUB will provide reasonable notice where required and may require you to actively accept the updated Terms before continuing to use the Service. Changes will not retrospectively remove accrued rights where doing so would be unlawful.

47. Notices and electronic communications

You agree that service notices, legal notices, verification links, security notices and membership communications may be sent electronically through the Service or to the email associated with your account, except where law requires another form.

You are responsible for keeping your email address accessible and current.

48. Complaints and dispute resolution

If you have a complaint about ONE CLUB, contact us through the in-app Contact & Support process and provide enough detail for us to investigate.

We will attempt to address complaints in good faith and may request further information. Nothing in this process prevents you from exercising any right to contact a regulator, consumer-protection body, court, tribunal or other authority where applicable.

49. Governing law

These Terms are governed by the laws of Western Australia and applicable Commonwealth laws of Australia, subject to any mandatory laws or consumer rights that apply to you and cannot lawfully be displaced.

You and ONE CLUB submit to the courts and tribunals that have lawful jurisdiction over the dispute. This clause does not prevent a consumer from relying on a mandatory forum right that applies under law.

50. Assignment

You may not sell or transfer your ONE CLUB account without our written permission.

ONE CLUB may transfer the operation of the Service or these Terms as part of a genuine restructure, sale, merger, financing or transfer of the business, provided that any transfer remains subject to applicable law and does not unlawfully reduce your accrued consumer rights.

51. Severability

If a provision of these Terms is held invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary where possible. If it cannot be read down, that provision may be severed without invalidating the remainder of the Terms.

52. No waiver

A delay or failure by ONE CLUB to enforce a right on one occasion does not automatically waive that right on another occasion.

53. Entire agreement and related policies

These Terms, the Privacy Policy, Community Rules, any applicable subscription disclosures and any additional terms expressly presented for a specific feature form the agreement governing your use of ONE CLUB.

Statements in marketing material do not override these Terms unless ONE CLUB expressly states that a particular written commitment forms part of your contract.

54. Interpretation

Headings are for convenience only. Words such as "including" are not limiting. References to law include amendments and replacement legislation. A reference to a person includes an individual or legal entity where the context permits.

If these Terms are translated, the English version controls to the extent permitted by law unless mandatory local law requires otherwise.

55. Contact

Questions, legal notices, complaints and rights requests can be submitted through ONE CLUB's in-app Contact & Support channel. ONE CLUB may publish additional business contact details before or at commercial launch.

Important: These Terms are designed to allocate risk fairly and lawfully. They do not remove rights or liabilities that applicable law says cannot be removed.